Orders

View orders in the back office. Identify and validate pending orders. Manage unsuccessful orders.

 

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Orders grid

The grid

The orders grid can be accessed from the Sale / Orders menu.
This grid lists all orders placed, regardless of status.

Here are the columns displayed on the orders grid:

• Info / Number of lines: corresponds to the number of tariff lines included in the order
• Buyer (First name/Last name/Email): details of the person identified as the buyer when the order was placed
• Discount code used: discount code used when placing the order
• Payment method: there are three payment method:
  • Online: payment made online via a payment provider 
  • On invoice: Selection of payment method on invoice 
  • Free: order for which the total amount is zero, or following the use of a 100% discount code
  • Undefined: if the order is not finalized at the last stage
• Status:
  • Incomplete cart: online payment not completed (payment not validated by bank, account blocked, abandoned, etc.)
  • Pending for payment: buyer requests payment on invoice
  • Payment validated: payment validated by the payment provider, or from the back office following an invoice payment request
  • Payment cancelled: payment cancelled by the payment provider
  • Payment failed: an error has occurred during payment via the payment provider (If you encounter error 107 at the time of payment, this generally corresponds to an identifier or key error. Please check your input in the configuration of your payment tool)
  • Validating (administrator) : Community only. Order status in SAS mode that the administrator must validate
  • Validating (online payment): Intermediate status during payment validation (rarely displayed)

• Payment date: is the date when the order status is Validated
• Creation date: is the date when the order was created, no matter the status
• Currency
• Total paid excluding tax
• Total paid including tax

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View order details

The icon is used to edit an order

In the window, you will find the tabs :

• Detail :
  Allows you to view detailed information about the order at buyer level. This includes the information shown in the columns on the grid (buyer, payment method, date, currency, etc.), the company information and any custom fields.
• Order detail:
  This tab summarizes the products and tickets purchased during the order and provides access to the associated participant records.

• Order items:
  Lists the tariff lines associated with the order grid. It is the same grid that you can
• UTM  
  Used, if configured, to identify tracking information specific to the order.
• History
  Summary of changes to an order

The icon gives access to the details of the tariffs ordered, equivalent to the "Order items" tab in the order edition. (above)

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Orders management

Quickly view orders that have been validated, are awaiting invoicing or have not been completed

On the grid, you can filter orders by their status.

• Validated orders
  In the "Status" column, click on the icon , then choose "Payment validated".

A second filter in the Payment method column allows you to differentiate between orders paid online and orders paid by invoice.

• Pending orders

In the same way, selecting "Pending for payment" will display only orders to be validated, if payment has been received.

• Incomplete orders

Incomplete orders can be filtered by selecting the status "Incomplete cart", "Payment cancelled" or "Payment failed".

 

Validating an order after payment by invoice (Pending for payment)

When a buyer asks for an invoice to pay the order, the order arrives at inwink with:

• Payment method: On billing
• Status: Pending for Payment

You must contact this buyer on your side to get the payment.

Once the buyer has paid, to validate the order and create the associated participants, you need to :

• Select the order line to validate
• Click on the "More actions" button  then choose: / Selection / Validate
  
  
  
  
• Order payment status will pass to Payment validated and participants linked to this order will be created as registered.

 

Delete an order

To delete an order:

• Select the order line to delete
• Click on the icon

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