What to do when scans are unsynchronized or remain in a "pending submission" status in the Leadgen application?
If leads/scans have not been synchronized with the platform, making them invisible in the partner area, participant view, or in the back office for administrators, it may still be possible to recover them if they remain on the device.
If the above conditions are met.
- Open the Leadgen app on the affected device and navigate to the Settings by tapping the gear icon located in the top right corner.
- At the bottom of the screen, click on "Support (Orders)".
- Check for any error data displayed on this screen:
- If any data is present, you can filter the items by status by clicking on the small tabs at the bottom of the screen:
- If there are scans that are either in error or pending, you can manage these items by clicking on the three small dots to access a menu where you can choose to delete, resend, or copy the entries.
If the resend operation does not successfully synchronize the data, you can use the copy function to retrieve the information and paste it into an external file.
However, please note that it will not be possible to reinsert the scanned items into the partner's scan list.