- Help center
- Emailings
- Send emails
I can't find the created email when I want to send it manually from a grid
When trying to send an email manually from a grid in the back-office, the template is not present in the list displayed.
It is then necessary to check that the email has been created with the right category.
🚩 You can find the category of your emails in the Emailing > Email templates grid (column "Email category").
The mail will only be present in the grid of the corresponding category.
⚠️ As a reminder, emails related to the categories:
- Participants: are only sent to participants from the participant grid or via a participant trigger
- Partners: only sent to partners from the partner grid or via a partner trigger
- Orders: are only sent from the orders grid or via an order trigger
- Sessions: only sent from the sessions grid or via a session trigger
- Meetings: are only sent from the meetings grid or via a meetings trigger