--- title: How to differentiate between Business Meeting request emails? description: Personalize emails sent when a Business Meetings request is made, to differentiate the content sent to the participant and the partner. --- [Skip to content](https://help.inwink.com/how_to_differentiate_between_business_meeting_request_emails#main-content) - [English](https://help.inwink.com/how_to_differentiate_between_business_meeting_request_emails) - [Français](https://help.inwink.com/fr/comment_differencier_les_emails_de_demandes_de_business_meetings) English Show submenu for translations [More support](https://help.inwink.com/kb-tickets/new?hsLang=en) [![logo inwink](https://help.inwink.com/hs-fs/hubfs/LOGO_RGB@600x-2.png?width=100&height=75&name=LOGO_RGB@600x-2.png)](https://help.inwink.com/?hsLang=en) - [Knowledge base](https://support.inwink.com/) - [My tickets](https://support.inwink.com/tickets) Open main navigation Close main navigation - [Knowledge base](https://support.inwink.com/) - [My tickets](https://support.inwink.com/tickets) - - [English](https://help.inwink.com/how_to_differentiate_between_business_meeting_request_emails) - [Français](https://help.inwink.com/fr/comment_differencier_les_emails_de_demandes_de_business_meetings) English Show submenu for translations - [More support](https://help.inwink.com/kb-tickets/new) Hello ! How can we help you? - There are no suggestions because the search field is empty. 1. [Help center](https://help.inwink.com/?hsLang=en) 2. [Events](https://help.inwink.com/events?hsLang=en) 3. [Business Meetings](https://help.inwink.com/events?hsLang=en#business-meetings) # How to differentiate between Business Meeting request emails? ## Personalize emails sent when a Business Meetings request is made, to differentiate the content sent to the participant and the partner. When a **Business Meetings request** is made by a participant or a partner, an identical e-mail is sent to both the sender and the recipient. It is possible to **personalize these e-mails**. ### Quick access [1.Create two Business Meetings request email templates](https://help.inwink.com/how_to_differentiate_between_business_meeting_request_emails#create_two_business_meetings_request) [2. Email configuration for Business Meetings request](https://help.inwink.com/how_to_differentiate_between_business_meeting_request_emails#email_configuration_for_business_meetings_request) [3. Setting automatic triggers](https://help.inwink.com/how_to_differentiate_between_business_meeting_request_emails#setting_automatic_triggers) [4. Setting up Business Meetings](https://help.inwink.com/how_to_differentiate_between_business_meeting_request_emails#setting_up_business_meetings) ### **1. Create two Business Meetings request email templates** Create **two "Meetings/Request for Meetings" email templates** *To find out more about how to create an email template, go to this article*: [Create an email](https://help.inwink.com/create-an-email?hsLang=en) ![Ajouter une modèle d'email de type Meetings/Demande de Meeting](https://help.inwink.com/hs-fs/hubfs/image-png-Nov-02-2023-05-26-22-9557-PM.png?width=677&height=369&name=image-png-Nov-02-2023-05-26-22-9557-PM.png) - 1 first email template for Business Meetings requests from a **participant**: "*Business Meetings request from a participant*". - 1 second email template for Business Meetings requests from a **partner**: "*Business Meetings request from a partner*". **![Illustration de deux modèles d'emails de demande de Business Meeting dans le back-office inwink](https://help.inwink.com/hs-fs/hubfs/image-png-Nov-02-2023-05-28-31-7643-PM.png?width=642&height=352&name=image-png-Nov-02-2023-05-28-31-7643-PM.png)** ### 2. Email configuration for **Business Meetings request** In this example, we configure the **participant** template: "*Business Meetings request from a participant*". **Add** a **new section** and **adapt the textual content** of this section to the **target participant** (**the sender**) **![Ajouter une nouvelle section dans un modèle d'email](https://help.inwink.com/hs-fs/hubfs/image-png-Oct-30-2023-02-41-33-0677-PM.png?width=658&height=472&name=image-png-Oct-30-2023-02-41-33-0677-PM.png)** Click in the section to display "Modify conditions"*![Modification des conditions d'une section dans un modèle d'email](https://help.inwink.com/hs-fs/hubfs/image-png-Oct-30-2023-03-04-38-7106-PM.png?width=531&height=182&name=image-png-Oct-30-2023-03-04-38-7106-PM.png)* - Target 1: Participant (the sender) - Condition : Participant category  = ***Participant*** *![Ajout d'une condition basée une catégorie de participant](https://help.inwink.com/hs-fs/hubfs/image-png-Oct-30-2023-03-06-37-2339-PM.png?width=532&height=177&name=image-png-Oct-30-2023-03-06-37-2339-PM.png)* Then do the same on the second section to display "Modify conditions". ![Modification des conditions d'une autre section dans un modèle d'email](https://help.inwink.com/hs-fs/hubfs/image-png-Oct-30-2023-03-13-40-4922-PM.png?width=565&height=300&name=image-png-Oct-30-2023-03-13-40-4922-PM.png) - Target 2: Partner (**the recipient**) - Condition: Participant category = ***Partner*** ![Ajout d'une condition basée une catégorie de participant](https://help.inwink.com/hs-fs/hubfs/image-png-Oct-30-2023-03-08-01-4022-PM.png?width=542&height=162&name=image-png-Oct-30-2023-03-08-01-4022-PM.png) For the **partner** email template: "*Business Meetings request from a partner*", repeat the above operations, **reversing** the "sender"/"recipient" **targets**, i.e. : - Target 1: Partner (**the sender**) - Condition: Participant category = ***Partner*** ***and*** - Target 2: Participant (**the recipient**) - Condition: Participant category = ***Participant*** ### 3\. Setting automatic triggers Create a first trigger for the **participant** email: "*Business Meetings request from a participant*". Set as conditions: - Display if **Meeting type** equals "**Business Meetings**" and - Show if **Creation mode** equal to "**By attendee**". ![Modification d'un déclencheur d'email](https://help.inwink.com/hs-fs/hubfs/image-png-Oct-30-2023-03-28-31-7338-PM.png?width=685&height=531&name=image-png-Oct-30-2023-03-28-31-7338-PM.png) Create a second trigger for the **partner** email: "*Business Meetings request from a partner*":  Set as conditions: - Show if **Meeting type** is equal to "**Business Meetings**" and - Show if **Creation Mode** equals "**Exhibitor**"   ### 4. Setting up Business Meetings In the **Business Meetings entity configuration** section, **do not define**  the *Email sent to a participant when a meeting is requested* *![Configuration du module de Business Meeting inwink](https://help.inwink.com/hs-fs/hubfs/image-png-Oct-30-2023-05-33-36-1864-PM.png?width=640&height=324&name=image-png-Oct-30-2023-05-33-36-1864-PM.png)* This email would replace, by default, the settings made to differentiate between participant and partner. Finally, **make sure there's a sales contact** for each meeting space. 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