In the case of a recommendation
If you have any questions about an inwink feature, a new feature, a configuration, or a tip/recommendation for your event, please contact your Customer Success Manager.
Example questions :
- Question about product operation
- Request for advanced configuration
- Wrong operation
- Use of a new feature
- Recommendations and advice
In the case of a technical anomaly or a functional issue
If you have a functional question while building your event on inwink, you can contact inwink support, which will answer your questions from Monday to Friday, from 9 a.m to 6:30 p.m french time zone.
Our support team can be reached in writing, from the back office of your event > tab ONLINE HELP then, then click on the CREATE TICKET button or via the customer portal, where you will find all your exchanges in it.
The essential information to communicate to support when opening a ticket:
- Anomaly - Name of the event
- Link to the back office where you encounter your problem
- Simple and precise description of the anomaly encountered
- Precise context of the anomaly (hardware used, browser, time of occurrence, steps to reproduce the anomaly)
- Screenshots of the anomaly
- Person to contact in your teams for the resolution follow-up
Example of a technical anomaly:
- The back-office does not load
- Your site does not load
- Your application does not respond
- You have a problem importing data
- A participant no longer receives mail (mail address in red in your back office)