Create an email confirming a response to a questionnaire/survey

Which emails and triggers should be configured following a response to a questionnaire?

If a subscriber completes a questionnaire/survey, it is possible to send them an automatic email confirming their participation. 

Create the email: 

From the event back office > Emailing tab > Email templates > create a new email by clicking on the > button and select the category:
"Reply to a form :

Two templates are available: 

• Confirmation of response to a questionnaire (if a user has responded to a free form or general satisfaction form for the event)
• Confirmation of response to a questionnaire linked to a session (if a user has responded to a form linked to a session - registration form, entry form, session satisfaction form) 
  
  

Select the desired template.

Create the trigger : 

From the event back office > Emailing tab > Automatic sending > click on the "Trigger" card. Create a new trigger by clicking on the button. . 

• Title: name of the trigger 
• Email template: the configured email to be linked to this trigger 
• Is activated: tick to enable the email to be sent 
• Open filter editor: to create the condition(s) enabling the email to be sent automatically, following a response to the questionnaire/survey.

➡️ The creation date must be greater than or equal to the date on which this trigger is created.