---
title: Audience contacts
description: When an event is created in inwink, it must be created in an audience. The users in the audience's events and communities back office will be found in the audience's contact grid in the customer back
---

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# Audience contacts

When an event is created in inwink, it must be created in an **audience**. The users in the audience's events and communities back office will be found in the audience's **contact grid** in the **customer back office**, if they have a valid email address.

Each audience has its own grid where you can consult the list of contacts, as with their status and diverse user information.

**Please note:** changing a field for a participant/member (existing field in the audience) will apply in the contact information in the audience.  
However, a change to a contact's field in the audience will not be applied to the participant information in the event and community back offices.

**Important**:

1. For data privacy reasons, neither event organizers nor the inwink technical team can access passwords created by login screen users.
2. Consult the online help on [grid](https://help.inwink.com/grid-presentation?hsLang=en)setup to understand its general operation in inwink.

### The contacts grid

To access to the contact grid of an **audience**, go to the **Client Back Office** and click on the appropriate **audience** \> **Contacts**

![](https://help.inwink.com/hubfs/image-png-Jun-02-2023-01-22-00-9304-PM.png)

### 1. Information in the contact grid

In the contact grid, you will find all the emails of the persons registered for the events associated with this audience, whether they have created an account.

The following columns are available in the grid:

- **Contact information** : firstname, lastname, email, company, job. You can add [central fields](https://help.inwink.com/central-field?hsLang=en) in the grid.
- **Company** : the company to which the contact is attached.
- **Events and communities** : the number of events and communities in which the contact is a participant/member, and the list.
- **Account confirmed** : if the circle is grey, the account has not been confirmed by the user. If green, it has been confirmed.
- **Account locked** : if the circle is green, the account is locked because the user entered the wrong password too many times. If the circle is grey, the account is not locked.  
  You can also add the column **"number of attempts"** (indicates the number of times the user tried to login and gave a wrong password) and the **lock end date** columns (the day from which to account will automatically be unlocked.)
- **Creation date** : date of the creation of the account
- You can also add to the grid the **mail marketing optin date** and to add central fields that you have created at the audience level. 

### 2. Actions in the grid

Several actions are available in the grid.

- **Send a marketing email**. 
    - If you want to send the email from a view :  
      Click on *...* at the top left of the grid \> *Current view* \> *Email all in view* \> Choose an email template
    - If you want to send the email to a selection of contacts:  
      Check the  box on the left of the line corresponding to the account to send the email \> *...* on the top left of the grid \> *Selection* \> *Email selection* \> Choose an email template

- **Edit contact information:**
  
    - If you want to change the contact information for an entire view :  
      Click on *...* at the top left of the grid \> *Current view* \> *Edit all in view* \> Select the fields you want to update \> Validate
    - If you want to modify the information for a selection of contacts :  
      Check  box on the left of the line corresponding to the account to modify \> *...* on the top left of the grid \> *Selection* \> *Edit selection* \> Select the fields you want to update \> Validate

**Add a custom field **

You can **create new custom fields** (in addition to the default ones). To do so, from the contacts view of your audience, click on the small key with settings \> manage fields \> create your new field. 

⚠️ Fields created in DATA are immediately added to an event or community of the same audience. You can find them in the participants/members grid. 

Fields created in DATA have this indication :  
![](https://help.inwink.com/hubfs/image-png-Jun-08-2023-12-27-40-4426-PM.png)

On the other hand, fields created in an event or community do not appear in the DATA back-office.

**All these actions are only available for one account at a time:**

- **Unlock a locked account** : check the ![](https://help.inwink.com/hs-fs/hubfs/undefined-Oct-18-2022-03-07-29-28-PM.png?width=13&name=undefined-Oct-18-2022-03-07-29-28-PM.png) box on the left of the line corresponding to the account to unlock. Then, click on *...* on the top left of the grid \> *Selection* \> *Unlock*
- **Sending a password reset email** : check the ![](https://help.inwink.com/hs-fs/hubfs/undefined-Oct-18-2022-03-07-29-28-PM.png?width=13&name=undefined-Oct-18-2022-03-07-29-28-PM.png) box on the left of the line corresponding to the account to unlock. Then, click on *...* on the top left of the grid \> *Selection* \> *Forgot password email*
- **Delete a contact** : check the ![](https://help.inwink.com/hs-fs/hubfs/undefined-Oct-18-2022-03-07-29-28-PM.png?width=13&name=undefined-Oct-18-2022-03-07-29-28-PM.png) box on the left of the line corresponding to the account to unlock. Then, click on *MORE*, and finally on *the trash icon* on the top left of the grid.

**This action will delete all the following data:**  
The contact in the audience  
The contact data in all events  
The contact data in all communities

**⚠️ For security reasons, you can only delete one contact at a time. **

- **Filter the view of your contacts** : In the contacts grid, by clicking on the ![](https://help.inwink.com/hs-fs/hubfs/undefined-Oct-18-2022-03-07-29-45-PM.png?width=22&name=undefined-Oct-18-2022-03-07-29-45-PM.png)  button on the top right and then selecting the custom tab, you have 2 types of filters, event filters and community filters:

![Event filters](https://storageprdv2inwink.blob.core.windows.net/bohelp/assets/pictures/Filter%2520event.png)***Event filters***

![Community filters](https://storageprdv2inwink.blob.core.windows.net/bohelp/assets/pictures/community%2520filtrer.png)***Community filters***

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```json
{
  "@context" : "https://schema.org",
  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressLocality" : "Paris, France",
    "postalCode" : "75011",
    "streetAddress" : "33 Rue du Faubourg Saint-Antoine"
  },
  "email" : "contact@inwink.com",
  "funder" : [ {
    "@type" : "Organization",
    "name" : "Infinite Square",
    "url" : "https://www.infinitesquare.com/"
  } ],
  "logo" : "https://www.inwink.com/hs-fs/hubfs/inwink-H-rgb-1.png?width=140&name=inwink-H-rgb-1.png",
  "name" : "inwink",
  "owns" : [ {
    "@type" : "Product",
    "name" : "inwink",
    "url" : "https://www.inwink.com/"
  } ],
  "sameAs" : [ "https://www.linkedin.com/company/inwink/", "https://twitter.com/inwink_fr", "https://www.facebook.com/inwink-177090639388227/", "https://www.youtube.com/channel/UCWHQtvE5NEL7ijTKl4pGp0A" ],
  "url" : "https://www.inwink.com/"
}
```